Terms of Service

ClaraWave is an AI - powered home care management platform that helps care providers, caregivers, and client families manage scheduling, payroll, billing, communication, and compliance in a secure and efficient environment.

Our services include but are not limited to:

• Caregiver scheduling and time tracking
• Instant payroll and billing management
• Secure in - platform communication
• HIPAA - compliant data storage and recordkeeping
• AI - assisted workflow insights (non - medical recommendations)

You must be at least 18 years old to use ClaraWave. By using the Platform, you represent that you meet this age requirement and have the authority to enter these Terms on behalf of yourself or the organization you represent.

Users (Care Providers, Caregivers, and Clients/Families) must create an account to access certain features. You agree to:

• Provide accurate, current, and complete information during registration.
• Keep your login credentials secure and confidential.
• Notify ClaraWave immediately of any unauthorized use of your account.

ClaraWave reserves the right to suspend or terminate any account that violates these Terms or involves fraudulent activity.

You agree not to:

• Use the Platform for unlawful, fraudulent, or abusive purposes.
• Post or upload any false, misleading, or harmful content.
• Attempt to gain unauthorized access to systems or data.
• Reverse - engineer, decompile, or copy parts of the Platform.
• Circumvent security measures or interfere with service operations.

Violation of these rules may result in account suspension, data removal, and potential legal action.

ClaraWave uses artificial intelligence to assist care providers with scheduling, payroll, and workflow management. AI - generated insights are for informational purposes only and do not constitute medical, legal, or financial advice. You are responsible for verifying any decisions made based on AI suggestions

ClaraWave may offer paid plans, subscriptions, or in - app services through trusted third - party payment processors such as Stripe or Apple Pay.

• All payments are processed securely.
• Subscription fees are billed according to the plan selected.
• Refunds may be granted only in cases of platform error or double billing, as determined by ClaraWave.

You agree that ClaraWave is not liable for delays or errors caused by third - party processors.

Users may upload or input data such as shift notes, schedules, client information, and messages. By submitting content, you grant ClaraWave a limited, non-exclusive license to host, process, and display it for the purpose of providing services.

You remain the owner of your data.

ClaraWave reserves the right to remove any content that violates these Terms or applicable laws.

ClaraWave is committed to safeguarding your data

• We comply with HIPAA (U.S.) and PIPEDA (Canada) requirements for the handling of personal and health - related data.
• All sensitive data is encrypted and stored securely.
• Access to PHI is limited to authorized users and only for permitted purposes.

For more details, see our Privacy Policy

The Platform may integrate with third - party services such as Google Maps, payroll processors, or messaging APIs. These services are subject to their own terms and privacy policies. ClaraWave is not responsible for third - party actions, outages, or data handling.

All content, software, design, logos, and trademarks on the Platform are the property of ClaraWave Inc. or its licensors. You may not reproduce, modify, distribute, or create derivative works without prior written consent.

ClaraWave may suspend or terminate your account at any time if:

• You violate these Terms,
• You misuse the Platform, or
• Required by law or compliance obligations.

Upon termination, all licenses granted to you end immediately.

To the maximum extent permitted by law:

• ClaraWave is not liable for any indirect, incidental, or consequential damages, including data loss or business interruption.
• ClaraWave does not guarantee uninterrupted or error - free operation.
• You assume full responsibility for your use of the Platform.

You agree to defend and indemnify ClaraWave and its affiliates against any claims, damages, or expenses arising from your use of the Platform, violation of these Terms, or infringement of any rights of another user or third party.

These Terms shall be governed by and construed in accordance with the laws of the United States of America, without regard to its conflict of law provisions. You agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform shall be resolved in a competent court located in the United States, and you consent to the personal jurisdiction of such courts for the purpose of resolving all such disputes.

For users located in Canada, these Terms shall additionally be governed by the laws of the Province of Alberta and the applicable laws of Canada.

Each party waives any objection to the venue or jurisdiction of such courts and agrees not to bring any action or proceeding in any other jurisdiction.

ClaraWave may update these Terms from time to time. If changes are material, users will be notified via email or in-app notice. Continued use after such updates constitutes acceptance.

Privacy Officer – ClaraWave, Inc.

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact our Privacy Officer directly